It offers all the basic features you would expect from a banking app, plus some extra bells and whistles. Here’s how it stacks up against Chase, Bank of America and Chime.Īlthough Capital One ranks higher in the App Store and Google Play, Chase has the upper hand with its mobile app. Capital One is one of those banks, and its app has a lot to offer users. When it comes to banking apps, there are a few big players everyone tends to compare. How the Capital One app stacks up against the competition The customer service representative seemed knowledgeable, courteous and thoroughly answered all of my questions. To test it out, I called Capital One customer service on July 14, 2022, and was on hold for three minutes. Call 1-87 at any time to speak to a customer service representative.Search its Support Center for answers to commonly asked questions.Chat with Eno, Capital One’s digital assistant.However, there are a few ways to get in touch if you need help: ![]() ![]() You can’t start a chat with customer service in Capital One’s app. Customers find it helpful and convenient and appreciate its straightforward design. Others note that some actions take you out of the app and lead you to a web browser instead.įor instance, the app rerouted me to Capital One's website when I tried to set up online access for a bank account.ĭespite these minor complaints, the Capital One app is generally well-reviewed and considered very user-friendly. Some would like to see more budgeting and financial tracking tools available within the app. There are a few areas for improvement that customers have noted. The app's interface is intuitive, easy to navigate and features are clearly labeled. It's ranked as the #7 top free finance app in the Google Play Store and #5 in finance in the Apple App Store.Ĭustomers appreciate being able to check their account balances and transactions, transfer money, pay bills and deposit checks all in one place. Overall, customers are very satisfied with the Capital One app and its ease of use. You can download it in the App Store and Google Play. However, customer support is available 24/7 by phone, so you can always get help that way. ![]() The biggest drawback to the Capital One app is that there's no way to chat with customer support - a feature that's becoming increasingly popular among digital banks.
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